Privacy Policy

Effective Date: July 16, 2026
Last Reviewed: July 16, 2026

Thompson Pump & Manufacturing Co., Inc. ("Thompson Pump," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.thompsonpump.com, submit information through our website, or otherwise interact with us online.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

When you voluntarily submit information through our website, we may collect:

  • Name

  • Company name

  • Job title

  • Email address

  • Telephone number

  • Mailing address

  • Equipment or project information

  • Warranty information

  • Comments or messages

  • Any other information you choose to provide

This information may be collected through contact forms, equipment inquiries, warranty requests, registrations, trade show forms, Pumpology registrations, event registrations, and other website forms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Approximate geographic location

  • Pages visited

  • Referring website

  • Time spent on pages

  • Website interactions

  • Search activity performed through our website

  • Website performance and diagnostic information

We use this information to better understand how visitors use our website, improve performance, maintain security, and evaluate the effectiveness of our communications.

How We Collect Information

We collect information when you:

  • Complete a website form

  • Contact us by phone or email

  • Register for an event or training

  • Request information about products or services

  • Browse our website

  • Interact with cookies and similar technologies in accordance with your selected preferences, where applicable

How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and requests

  • Provide customer service and technical support

  • Process warranty and service requests

  • Provide product information and quotations

  • Improve our website and user experience

  • Measure the effectiveness of our marketing efforts

  • Communicate about products, services, events, and promotions

  • Maintain website security

  • Detect and prevent fraud, misuse, or unauthorized activity

  • Comply with legal and regulatory obligations

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Operate and secure the website

  • Remember visitor preferences

  • Analyze website traffic

  • Improve website performance

  • Understand visitor interactions

  • Measure the effectiveness of our marketing and advertising efforts

Where required by applicable law, visitors are presented with a cookie consent banner that allows them to Accept All, Decline All, or Manage Cookie Preferences for non-essential cookies.

You may update your cookie preferences at any time by selecting the Cookie Preferences option available on our website. You may also manage cookies through your web browser settings; however, disabling certain cookies may affect website functionality.

Analytics and Advertising Technologies

We use third-party analytics and advertising technologies to help us understand website usage, improve our services, and measure the effectiveness of our marketing efforts.

These technologies may include:

  • Google Analytics

  • Google Ads

  • Microsoft Advertising

  • LinkedIn Insight Tag

  • WebTrax

These services may collect information such as browser information, device identifiers, pages visited, referring websites, and interactions with our website in accordance with their respective privacy policies.

We configure these services to support website analytics and advertising measurement. We do not intentionally configure these services to receive personal information submitted through our website except where necessary to process requests you initiate or as otherwise permitted by applicable law.

Third-Party Service Providers

We work with trusted third-party providers that assist us in operating our website and supporting our business operations. These providers may include:

  • Squarespace (website hosting)

  • Salesforce (customer relationship management and lead processing)

  • Google (analytics, advertising, and search services)

  • Microsoft Advertising

  • LinkedIn

  • WebTrax

  • Other providers that support website operations, communications, security, analytics, or marketing

We carefully evaluate third-party providers and require them to process information on our behalf in accordance with applicable agreements and legal obligations.

Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Service providers supporting our website and business operations

  • Marketing and analytics providers

  • Professional advisors

  • Government or regulatory authorities when required by law

  • Parties involved in a merger, acquisition, financing, or business transfer, where permitted by law

Information is shared only as reasonably necessary for these purposes.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Provide requested products or services

  • Maintain business records

  • Comply with legal, regulatory, or contractual obligations

  • Resolve disputes and enforce our agreements

When information is no longer required, it is securely deleted or disposed of in accordance with our record retention practices.

Your Privacy Choices

Depending on your location, you may have rights regarding your personal information.

You may request to:

  • Access your personal information

  • Correct inaccurate personal information

  • Delete certain personal information

  • Withdraw consent where applicable

  • Opt out of marketing communications

You may unsubscribe from marketing emails at any time by clicking the Unsubscribe link included in our communications.

To submit a privacy request, please contact us using the information provided below. We may request information necessary to verify your identity before fulfilling certain requests.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

  • Know the categories of personal information we collect

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Exercise other rights available under applicable California law

To submit a privacy request, please contact us using the information below.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. Although no method of transmitting or storing information can guarantee absolute security, we continually work to protect the information entrusted to us.

International Visitors

Our website is intended primarily for individuals and businesses located within the United States. If you access our website from another jurisdiction, you understand that your information may be transferred to and processed in the United States.

Children's Privacy

Our website is intended for business and commercial audiences and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, or legal obligations.

We also periodically review our website technologies, third-party service providers, and data collection practices to help ensure this Privacy Policy accurately reflects our current practices.

The Effective Date and Last Reviewed dates at the top of this page indicate the most recent revision.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, or if you would like to submit a privacy request, please contact us:

Thompson Pump & Manufacturing Co., Inc.
4620 City Center Drive
Port Orange, FL 32129

Email: sales@thompsonpump.com

Phone: 800-767-7310