Warranty


Thompson Pump & Manufacturing Co., Inc. warrants the products it manufactures to be free of defects in materials and workmanship. The warranty extends only to the original consumer/purchaser and commences on the date of sale to said Consumer and remains in effect for a period of twelve (12) months.

In the event of a defect, a detailed Warranty Claim Form must be submitted to the Thompson Pump Warranty department within 10 days after the failure occurs. The Warranty Claim Form must be complete and accurate when it is submitted to Thompson Pump.

In all cases, Thompson Pump reserves the right to approve, reject or partially approve a warranty claim. The Thompson Warranty Department will provide to the best of its ability a failure analysis decision within 30 days of receipt of the completed claim. It must be understood that the Thompson Pump Warranty Department will evaluate and assess all warranty claims. All warranty approvals will be based upon our standard warranty policy.

Thompson Pump does not warranty equipment or parts that are not of its manufacture but which are required in the production of a complete pump unit or accessory and any such claims must be filed with the appropriate manufacturer. Examples of equipment or parts not of Thompson Pump’s manufacture include, but are not limited to: engines, air compressors, vacuum pumps, drive couplings, wheels and tires, and axles. 

 

 

Contact the Warranty Department

Toll-free: (800) 767-7310
Phone: (386) 767-7310
Fax: (386) 767-4753


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